Donut Data Protection Policy

We don't buy/sell data

1. Data We Collect

1.1 Data You Provide To Us

You provide data to create an account with us.


To create an account you need to provide data including mobile number, and the OTP we send you to the mobile number.


You have choices about the information on your profile, such as your name, email, and profile picture. You don’t have to provide additional information on your profile; however, profile information helps you to get more from our Services, including helping customer support to identify you and provide you with a better service, and sending you Donut product updates occasionally.


Donut stores your card information privately under-payment Card Industry Data Security Standard v3.2.1 (PCI DS v 3.2.1) compliant vault. , which Donut has no direct access to it. You have to provide the cardholder name, card number, expiry month and year, bank name, and card type name. The card information helps you get more from Services, including rewards, card analytics, and usage insights. We use the bank name, and card type finds you the best rewards when you shop in an online store using Donut’s Google Chrome browser extension. We don’t use your card number or name or expiry month year to provide you a better service.

1.2 Service Use

We log your visits and use of our Services, including mobile apps and browser extensions.

We log usage data when you visit or otherwise use our Services, including our sites, mobile apps, and browser extensions, platform technology such as when you install or update one of our apps. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.

1.3 Cookies

We don’t collect data through cookies. We are using cookies in our browser extension apps to store the access token, so that you can easily continue using the service without logging in and each and every time.

We will be using cookies to analyze your shopping patterns, we will add that feature in the future, please check back here for more cookie usage information.

1.4 Your Device and Location

We don’t use your location data.

1.5 Messages

If you communicate through our Services, we learn about that.

We collect information about you when you send, receive, or engage with messages in connection with our Services. For example, if you talk to our customer support team, we track whether you have acted on it and will send you reminders. We also use the information to train our customer support team and provide you a better service.

1.6 Other

We are improving our Services, which means we get new data and create new ways to use data.

Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.

2. How We Use Your Data

We use your data to provide, support, personalize and develop our Services.

How we use your personal data will depend on which Services you use, how you use those Services and the choices you make. We use the data that we have about you to provide and personalize, including with the help of automated systems and inferences we make, our Services (including spend insights) so that they can be more relevant and useful to you and others.

2.1 Customer Support

We use data to help you and fix problems.

We use the data (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs).

2.2 Aggregate Insights

We use data to generate aggregated insights.

We use your data to produce and share aggregated insights that do not identify you. For example, we may use your data to generate statistics about your spending patterns, industry or merchant, to calculate reward value, or to provide you card usage analytics and insights. We don’t share your spending patterns or insights with anyone, this information is private and only visible to you. Donut’s machine learning analyses your data and our AI recommendation engine automatically provides you the card insights.

2.3 Security and Investigations

We use data for security, fraud prevention, and investigations.

We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our User Agreement or this Privacy Policy.

3. Your Choices & Obligations

3.1 Data Retention

We keep most of your personal data for as long as your account is open.

We retain your personal data while your account is in existence or as needed to provide you with Services. This includes data you or others provided to us and data generated or inferred from your use of our Services.

3.2 Rights to Access and Control Your Personal Data

You can access or archive your personal data. You have many choices about how your data is collected, used.

We provide many choices about the collection, usage of your data, from archiving or correcting data you include in your profile. We offer you settings to control and manage the personal data we have about you.

For personal data that we have about you:

  • Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
  • Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
  • Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
  • Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of the personal data you provided in a machine-readable form.

3.3 Account Closure

At this point, Donut doesn’t let the user close an account, we will add this feature in coming months and will give you a detailed overview of how this works